Returns are at our discretion and must be approved by us prior to being accepted. Customer must contact us and receive return authorization prior to shipping any item to us. Unauthorized returns/shipments will be refused by us.
No returns on In-Ear Monitors, accessories, electronics, pedals, or software hardware devices.
No returns on factory sealed items; includes security seals, shrink wrap, etc. If packaging isn’t the same as received, it’s now a used item.
No refunds, store credit only.
Approved returns will be subject to a 25% or higher restocking fee.
Customer is responsible for freight charges to and from our location. Any returned item sold with “Free Shipping or Shipping Included” will have the cost of the shipping, and applicable tax, to you (customer) deducted from the credited amount.
Any and all merchant retail processing fees levied on your purchase will not be refunded. These are fees charged by credit cards, PayPal, Reverb, etc.
We will only accept a return if the item(s) contain all original packaging including all original materials provided by the manufacturer, and un-opened if factory sealed.
All returns will be subject to inspection for indications of use or wear in which case additional charges may be applied.
In-store purchases do not have a return policy since our showroom allows for trying instruments and amplification prior to purchase. You may be able to upgrade your purchase within a 24 hour period. Any damage, wear, use or missing packaging will either negate an upgrade or incur a restocking fee.
The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handled by you and the shipper through a freight claim.
If you are not satisfied with your purchase, you must notify us within 24 hours of delivery. All returns must be fully insured when shipped and in the same condition including the same packaging.
If we don’t hear from you within 24 hours of delivery, we will assume you are satisfied and the sale is complete.