Terms & Conditions

Currency

All prices are in Canadian dollars.

Payment Information

In Store: Cash, Apple Pay, GPay, Interac®, Credit Card
Out-Of-Store Canadian Orders: E-Transfer, PayPal, Wire Transfer
U.S. Orders: PayPal, TransferWise, Wire Transfer
International Orders: TransferWise, Wire Transfer
PayPal Requirement: Buyer must have PayPal Verified Customer status with Confirmed Shipping Address.

Online Order Verification

We may request you email photo ID to us for verifying your order. We reserve the right to cancel any purchase for any reason.

International Purchases

Must be made by PayPal or Wire-Transfer only. Our shopping cart does not currently support International orders and not all items can be sold outside of Canada.

We encourage you to use our website for product and pricing information and then contact us by email or by phone and we can then make payment and shipping information if a product can be sold to you in your country. International customers should consult with their banks and local customs brokers for information on import duties, VAT and exchange rates. We have no way to know what these additional international costs may be and all costs will be the responsibility of the purchaser.

We will provide an invoice for customs that ships with the product and this invoice will match the value of the shipped product and the insurance of the shipped product. We are not able to make any adjustments of these values. We only send international shipments via FEDEX air. You should expect a freight charge of at least $125 on a bass to anywhere outside North America. We can provide these costs for you before the product ships.

Layaway

We do have a layaway program, but due to the constraint of many hand-made and allocated products, the maximum layaway period is 30 days. The layaway program requires a 50% non-refundable deposit.

Cancellations & Special Orders

Special orders are any items that we do not normally stock. Special orders for any custom instrument or normally non-stocked item may be placed with a downpayment of 100% of the agreed upon purchase price before the special order is placed. This down-payment constitutes an agreement of the product for the stated price and there are no cancellations, returns or refunds on special orders.

Please consider that we will quote estimated delivery times arrived at due to the history of the respective builder or manufacturer, but there are times that the delivery might take far longer than expected. Since this special order is something out of the ordinary that will help you achieve your musical goals, please be patient with the wait.

Warranty

Manufacturers provide warranty for their products. Please read any info provided by the manufacturer.

If you have a problem with a product that you purchased from us, send an email to us with details of the issue. We will contact the manufacturer or their representative on your behalf.

We will assist with getting service from a manufacturer or their distributor. However, the decision about warranty service comes directly from a manufacturer or their representative. Retailers are not authorized to act on behalf of a manufacturer unless instructed to do so.

Any and all costs incurred to get your item to the manufacturer’s service depot are the responsibility of the customer. We charge an additional fee of $25.00 to handle shipment logistics on your behalf.

Trade Ins

Unfortunately, we do not accept trade ins.