Returns are at our discretion and must be approved by us prior to being accepted. Customer must contact us and receive return authorization prior to shipping any item to us.
No returns on In-Ear Monitors, accessories, electronics, pedals, software hardware devices, opened factory sealed items.
No refunds, store credit only.
Returns will be subject to a minimum 10% or higher restocking fee.
Customer is responsible for freight charges to and from our location. Any returned item sold with “Free Shipping” will have the cost of the shipping, and applicable tax, to you (customer) deducted from the credited amount.
We will only accept a return if the item(s) contain all original packaging including all original materials provided by the manufacturer.
All returns will be subject to inspection for indications of use or wear in which case additional charges may be applied.
We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. If we have damaged, discontinued, consigned or used products, these will be noted clearly. We want our customers to be satisfied with their purchases, keeping you as a repeat customer. All sale & discontinued items do not come with an approval period and all sales are final.
In-store purchases do not have a return policy since our storefront allows you to try our instruments and amplifiers at your leisure. You may be able to upgrade your purchase within a 24 hour period. Any damage, wear, use or missing packaging will either negate an upgrade or incur a restocking fee.
The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handled by you and the shipper through a freight claim. If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you in the same condition including the same packaging. All returns must be fully insured when shipped. If we don’t hear from you we will assume you are satisfied and the sale is complete.