Returns are at our discretion and must be approved by us prior to being accepted. Customer must contact us and receive return authorization prior to shipping any item to us.
No returns on In-Ear Monitors, accessories, electronics, pedals, software hardware devices, opened factory sealed items.
No refunds, store credit only.
Returns will be subject to a minimum 10% or higher restocking fee.
Customer is responsible for freight charges to and from our location. Any returned item sold with “Free Shipping” will have the cost of the shipping, and applicable tax, to you (customer) deducted from the credited amount.
We will only accept a return if the item(s) contain all original packaging including all original materials provided by the manufacturer.
All returns will be subject to inspection for indications of use or wear in which case additional charges may be applied.
We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. If we have damaged, discontinued, consigned or used products, these will be noted clearly. We want our customers to be satisfied with their purchases, keeping you as a repeat customer. All sale & discontinued items do not come with an approval period and all sales are final.
In-store purchases do not have a return policy since our storefront allows you to try our instruments and amplifiers at your leisure. You may be able to upgrade your purchase within a 24 hour period. Any damage, wear, use or missing packaging will either negate an upgrade or incur a restocking fee.
The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. Freight charges will never be refunded and any damaged items due to shipment must be handled by you and the shipper through a freight claim. If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you in the same condition including the same packaging. All returns must be fully insured when shipped. If we don’t hear from you we will assume you are satisfied and the sale is complete.
CANCELLATIONS & SPECIAL ORDERS
Special orders are any items that we do not normally stock. Special orders for any custom instrument or normally non-stocked item may be placed with a downpayment of 100% of the agreed upon purchase price before the special order is placed. This down-payment constitutes an agreement of the product for the stated price and there are no cancellations, returns or refunds on special orders.
Please consider that we will quote estimated delivery times arrived at due to the history of the respective builder or manufacturer, but there are times that the delivery might take far longer than expected. Since this special order is something out of the ordinary that will help you achieve your musical goals, please be patient with the wait.
Manufacturers provide warranty for their products. Please read any info provided by the manufacturer.
If you have a problem with a product that you purchased from us, send an email to us with details of the issue. We will contact the manufacturer or their representative on your behalf.
We will assist with getting service from a manufacturer or their distributor. However, the decision about warranty service comes directly from a manufacturer or their representative. Retailers are not authorized to act on behalf of a manufacturer unless instructed to do so.
Any and all costs incurred to get your item to the manufacturer’s service depot are the responsibility of the customer. We charge an additional fee of $25.00 to handle shipment logistics on your behalf.