Shipping Information

Delivery Time

We know you’re eager to receive your order. However, we require 48 hours to process orders; prepare, pack, and ship from our shop.

Delivery Address

Credit Cards and PayPal orders to be shipped to the verified address of your account. You can pay E-Transfer if you want to use a different ship to address.

Shipment Tracking

We’ll setup your email address to receive notice of shipment with the tracking number from the courier/freight company. Please check the tracking status often for updates and for out-for-delivery status. Couriers may leave the shipment at your front door. It is your responsibility to make arrangements to securely receive the shipment.

Shipment Stolen From Delivery Address

Unfortunately, we are not responsible for any shipment that has been damaged or stolen after being delivered to the receiver’s address.  Front door/porch theft is very common. If this happens to your shipment, you will have to file a claim with your home insurance company.

Damaged Shipment

You must notify us within 24 hours of receiving the shipment if your order arrives damaged. That’s the time window allocated by couriers. If it’s missed, we can’t file a claim on your behalf.

Lost Shipment

If your order is lost in transit – we will notify the courier on your behalf and file a non-delivery claim. The courier will do a shipment trace and contact the receiver (you). We have to wait for the courier to issue payment to us before replacing your order.

Free Shipping Exclusions

Sale items unless otherwise indicated. Addresses within Newfoundland Labrador, Northwest Territories, Nunavut, Vancouver Island, Yukon, remote or off-continent. Addresses which incur beyond service extra courier/freight fees.

Free Shipment orders that are approved for return will have the cost of the freight charge applied to your return.